售后服务 | After-Sales Support
我们的承诺 | Our Commitment
CirSureas 致力于为每一位客户提供卓越的产品体验。无论您在哪个平台购买了我们的产品，我们都将竭诚为您提供专业的售后支持。
CirSureas is committed to delivering an exceptional experience for every customer. Regardless of where you purchased our products, we are here to support you.
服务范围 | Service Coverage
本售后服务适用于所有渠道购买的 CirSureas 品牌产品，包括但不限于：亚马逊、沃尔玛、官网及其他授权平台。
Our after-sales service covers all CirSureas branded products purchased through any channel, including but not limited to: Amazon, Walmart, our official website, and other authorized platforms.
探针免费更换政策 | Free Probe Replacement Policy
如您的探针出现以下问题，可申请免费更换：
- 温度读数异常或不准确
- 探针无法连接或信号不稳定
- 外观无明显人为损坏
If your probe experiences any of the following issues, you may apply for a free replacement:
- Abnormal or inaccurate temperature readings
- Probe fails to connect or has unstable signal
- No visible physical damage caused by misuse
申请所需材料 | What You'll Need
请在提交申请时准备以下材料：
- 购买记录（订单截图、收据或发票）
- 问题描述（简要说明故障现象）
- 产品照片（可选，有助于加快审核）
Please prepare the following when submitting your request:
- Proof of purchase (order screenshot, receipt, or invoice)
- Issue description (brief explanation of the problem)
- Product photo (optional, helps speed up review)
处理流程 | How It Works
提交申请 → 1–2 个工作日内审核 → 确认后免费寄出新探针
Submit request → Review within 1–2 business days → Free replacement shipped upon approval
联系我们 | Contact Us
📧 售后邮箱 / Support Email： bin@cirsureas.com
请发送邮件并附上所需材料，我们将在 1–2 个工作日内回复。
Please email us with the required materials and we will respond within 1–2 business days.
备注：免费更换服务每个产品限一次，且需在购买日期起 12 个月内申请。
Note: Free replacement is limited to once per product and must be requested within 12 months of the purchase date.