Informativa sui rimborsi
Return & Refund Policy
Returns
We have a 30-day return policy from the date of delivery.
All returns must be confirmed by our customer service first. Please email bin@cirsureas.com before sending anything back.
To be eligible for a return:
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Item must be unused, unworn, with tags
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In its original packaging
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Proof of purchase required
⚠️ Items returned without prior confirmation will not be accepted.
Return Address
If our customer service confirms a return is required, please ship to:
Shenzhen Chuangxinlian Electronics Co., Ltd.
Attn: Bin Peng
No. 366, Huaide Yinshan Technology Building
Fuyong Section, Guangshen Road
Bao’an District, Shenzhen
Guangdong, China 518103
📞 +86 181 2462 8998
📧 bin@cirsureas.com
Damages & Issues
Please inspect your order upon arrival. Contact us immediately if:
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Item is defective
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Item is damaged during delivery
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Wrong item received
We will evaluate the issue and make it right.
Non‑Returnable Items
Certain items cannot be returned:
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Perishable goods (food, flowers, plants)
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Custom / personalized products
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Personal care goods (beauty products)
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Hazardous materials, flammable liquids, or gases
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Sale items & gift cards
Exchanges
The fastest way is to:
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Return your current item
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Once accepted, place a new separate order
EU 14‑Day Cooling‑Off Period
If your order is shipped to the European Union, you have the right to cancel or return within 14 days, for any reason. Same condition requirements apply.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved:
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Refund will be issued to your original payment method
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Within 10 business days
⏳ Your bank or card issuer may require additional processing time.
If more than 15 business days have passed since approval, contact us at szfeierdz@163.com.
Warranty & Disclaimer
Limited Warranty
We provide a 1-Year Free Limited Warranty from the date of delivery.
For Years 2–3, maintenance service is available at a reasonable fee, not exceeding 50% of the product cost.
This warranty covers manufacturing defects only.
✅ Included
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Free repair or replacement for manufacturing defects
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No labor or parts cost to the customer (Year 1)
❌ Not Included
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Damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear
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Cosmetic damage (scratches, dents, etc.)
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Loss or theft
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Products modified outside our specifications
Warranty Claim Process
To file a warranty claim, contact us at szfeierdz@163.com with:
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Order number
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Description of the defect
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Clear photos or videos
If the product is confirmed defective, we will, at our discretion:
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Repair / Replace / Refund
Community Rewards
We value real user feedback.
If you repurchase our products, you may submit your previous order records and product videos.
Share your honest reviews, usage videos, or posts in relevant communities.
🎁 Selected users will receive discount coupons for future purchases.
Disclaimer
Our total liability shall not exceed the purchase price of the product.
We are not liable for indirect, incidental, or consequential damages.